Our Return Promise

We value your custom and we want you to feel at ease shopping with Slowdownjoe. We understand shopping online is different to actually handling the product in store. Therefore we hope to make our returns process as straight forward as possible.

  • We will process your return on the day we receive it
  • Our service team will acknowledge receipt of your return and the action taken
  • The Slowdownjoe customer service team are available to help with any query you may have  returning an Item

If you need to return a product purchased from us, you can return it within 14 days of receiving your order, providing it is in original, resalable condition.

Once received you will be entitled to a refund or exchange, not including the original cost of delivery

Refunds

We will refund the payment method used for the original purchase. We aim to process refunds on the day we receive the product subject to satisfactory condition.

Your refund will not include the postage paid during the original transaction.

Faulty Item / Incorrect Item

If you feel the item you have received is at fault or incorrect, please contact us by email and we will handle your case individually. Email us at help@slowdownjoe.com.

Returns Terms and Conditions:

Please ensure the goods are well packaged and protected so as not to be damaged during the return journey.

All Items must be in original, resalable condition.

If the item appears used or not in original condition, we will not be able to accept your return. The product will be returned to you with no further action taken.

Any items lost or damaged in transit are the responsibility of the customer

Slowdownjoe is not responsible for any return custom charges. These may be deducted from your refund. Please contact us for assistance if required.

Returns Address

Please return to the following address:

Slowdownjoe Returns
The Hawk Business Park
Hawkhills
Easingwold
York
YO61 3FE
United Kingdom